Refund and cancellation policy

 

REFUND AND CANCELLATION POLICY

 

Refund and Cancellation Policy

Welcome to Cool Care Experts (“Company”, “we”, “our”, or “us”), operated by Mohammed Qasim. This Refund and Cancellation Policy explains the terms governing cancellations, refunds, rescheduling, and service-related payments for services booked through coolcareexperts.com or our customer support channels.

By booking a service with us, you agree to this policy.

1. Service Cancellation by Customer

Customers may cancel a booked service appointment by contacting our customer support team before the technician has been dispatched.

Cancellation Before Technician Dispatch

  • No cancellation charges will apply.
  • Any advance payment made may be eligible for a full refund.

Cancellation After Technician Dispatch

  • A reasonable visit charge or cancellation fee may be deducted.
  • Remaining eligible amounts, if any, will be refunded.

Cancellation After Service Commencement

Once inspection, repair, installation, maintenance, or any service work has started, cancellation requests may not be eligible for a refund.

2. Rescheduling of Appointments

Customers may request appointment rescheduling subject to technician availability.

We recommend notifying us as early as possible to avoid delays or additional charges.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Payment was charged more than once for the same service.
  • Payment was successfully made but service could not be provided due to our operational limitations.
  • Booking was cancelled before technician dispatch and qualifies under this policy.
  • Incorrect payment was processed due to a technical error attributable to us.

All refund requests are subject to verification and approval.

4. Non-Refundable Situations

Refunds shall generally not be provided in the following cases:

  • Service has already been completed.
  • Customer is unavailable at the scheduled service time.
  • Incorrect information was provided by the customer.
  • Customer refuses service after technician arrival.
  • Charges for inspection, diagnosis, visiting, or consultation have already been incurred.
  • Delays caused by customer-side issues.
  • Spare parts have been ordered, purchased, or installed specifically for the customer.

5. AC Repair Services

For repair services:

  • Charges for inspection and diagnosis are generally non-refundable once completed.
  • Refunds will not be provided merely because the customer decides not to proceed with the recommended repair after inspection.

6. AC Installation and Uninstallation Services

Installation or uninstallation service charges become non-refundable after the work has been completed.

If installation cannot proceed due to site conditions, electrical issues, structural limitations, or customer-side constraints, applicable visit or inspection charges may still apply.

7. Spare Parts and Materials

Any charges relating to spare parts, accessories, materials, or customized components are generally non-refundable once:

  • Purchased,
  • Ordered,
  • Delivered,
  • Installed, or
  • Allocated specifically for a customer order.

Manufacturer warranty, where applicable, shall be governed by the respective manufacturer’s terms.

8. Refund Processing Time

Approved refunds will generally be processed within 7 to 15 business days, depending on:

  • Payment method used,
  • Banking procedures,
  • Payment gateway processing timelines.

Actual credit timelines may vary based on the customer’s financial institution.

9. Service Quality Concerns

If you are dissatisfied with the quality of service received, please contact us promptly.

We may, at our sole discretion:

  • Arrange a re-inspection,
  • Provide corrective service,
  • Offer technical support,
  • Evaluate eligibility for partial compensation where appropriate.

Submission of a complaint does not automatically guarantee a refund.

10. Company-Initiated Cancellation

Cool Care Experts reserves the right to cancel or reschedule services due to:

  • Technician unavailability,
  • Safety concerns,
  • Severe weather conditions,
  • Operational constraints,
  • Incorrect booking information,
  • Circumstances beyond our control.

Where applicable, eligible prepaid amounts may be refunded.

11. Fraudulent or Abuse Claims

We reserve the right to reject refund requests that appear fraudulent, abusive, misleading, or inconsistent with this policy.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time without prior notice.

Updated versions will be published on our website with the revised effective date.

13. Contact Us

For cancellations, refund requests, or service-related concerns, please contact:

Cool Care Experts
Proprietor: Mohammed qasim

Trade Name:QASIMCRAFT

GSTIN:23ABBPQ80401ZH

Phone: 18002084786
Email: info@coolcareexperts.com

Registered Address:
House No. 9, Flat No. F6, Kasera Gali, Jahangirabad,
Bhopal, Madhya Pradesh, India

By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy